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Frequently Asked Questions


question May others use my library card?  
answer You may allow others to use your library card, but you are responsible for all materials borrowed.  

question May I check out if I don’t have my card with me?  
answer You will need to have your Chula Vista Public Library card with you to check out materials.  

question What do I do if my card is lost or stolen?  
answer You are responsible for all materials borrowed on your library card, so please report lost cards promptly. Replacement cards can be obtained at any Chula Vista Public Library for a $2.00 fee.  

question How long may I borrow library materials?  
answer DVDs & Videos - 7 days
All other materials - 21 days

 

question What are the fines and fees the library charges?  
answer

Fees for Late Materials
Children’s Items - 10 cents per day per item
Adult Items - 30 cents per day per item
Videos and DVDs - $1.00 per day per item
Other Fees
Replacement Cards - $2.00
To checkout DVDs - $20.00 per year (or $5 for 3 months, $10 for 6 months, $15 for 9 months, or $1 per item)
Interlibrary Loans - $5.00 per item plus postage
Holds, Reserves, Branch Transfers - Free
Library Cards for Non-CA Residents - $20.00 per year

 

question How do I pay a fine online?  
answer

You will need:
· Your Library Card number
· Your Password or PIN
· A major credit card

Click Log into your Account and follow the instructions. If you have forgotten your PIN the system will clear your old PIN and within 60 seconds notify you through the email address you provided when you got your card. Then you can create a new PIN.

Once you get into your account you should see a list of items you currently have checked out and the associated fines. At the top corners of this table you should see a “pay online” icon. Click that item, fill out the form and submit. Please wait - this may take serveral seconds.

When the transaction is completed you will see a statement “Thank you for your payment” and you will get an email receipt. If you have any difficulties call your local branch during open hours.


 

question May I return library materials to another library?  
answer Chula Vista Public Library materials may be returned to any Chula Vista Public Library branch.  

question Do you have public computers available?  
answer The library offers Computers and Internet access.  

question Do you offer computer classes?  
answer Free computer classes are sometimes offered at the Civic Center and South Chula Vista branches. Please call or check the Calendar for information on current classes.  

question How do I suggest a purchase for the Library?  
answer The best way to suggest a purchase is to log into your Account, select the "Suggest a Purchase" link at the top or bottom menu bar and complete the form.  You can also simply send us an email using the contact us link.  

question How do I renew my library materials?  
answer

You can renew items by-
Calling our automated renewal system at (619) 409-5957 or online through the Chula Vista Public Library
catalog. Click on Login to Your Account, enter your name, library card number, PIN, and click on Submit.
All materials are renewable except
items requested and showing on "hold" for other guests.

 

question How do I place a hold on library materials?  
answer

You may place any items on hold by telephone or online.
To place items on hold online, visit the Chula Vista Public Library catalog.

1)Locate the item in the catalog you would like to request
2)Click on the Request button

3)Enter your name, library card number, PIN, and click on Submit

4)From the drop-down menu, choose a pickup location and click on Submit


You will be notified by the library when the item is available for you.


To place items on hold by telephone call the branch which owns the item. A staff member will check the shelves at that time and retrieve the item, and the item will be held for you at the Accounts Desk for 24 hours.

 

question Can I reserve a meeting room, Computer Lab or gallery space?  
answer

The Library's meeting rooms, Computer Lab and gallery space are available free of charge to all groups and organizations in Chula Vista engaged in educational, cultural, intellectual or charitable activities. Visit Reserve A Community Space for additional information.

 

 

 

Do you have a question that is not answered here?
Email us at libraryquestions@ci.chula-vista.ca.us

 

City Of Chula Vista

 

Questions or comments about this page? Send email to Jodie Sawina.
   


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