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Frequently Asked Questions
Public Works - Parks Division

Park Reservations

Reservations

How do I know what areas are available for reservation?
By visiting the Park Reservations website, customers can check availability by selecting the date of their event. Based on the date selected, a list of available parks, gazebos and picnic areas will be displayed.

What if I don't see the park/gazebo/area I want to reserve on the list?
If the customer selects a date, and the desired location is not displayed on the list of available facilities, then the facility is either already reserved or may be blocked out by management for maintenance or other activities.

Do I need a reservation?
All unreserved City of Chula Vista park facilities are available to the public on a first-come, first-served basis.

Reservations are only required if:

• You wish to have an Air Jump, Pony or Party Planner at the site
• You wish to secure the use of a particular spot (Park staff place a "Reserved" sign the night before the scheduled event)

How do I reserve a spot?
You may reserve a spot by visiting the Park Reservations website and selecting the date and location of your event. Payment methods accepted are Vista, MasterCard and American Express. You have up to two (2) days prior to your event to make your reservation. However, you are encouraged to make your reservation as soon as you know your event date because park facilitiy reservations fill up fast, especially during the summer months.

How do I reserve a ballfield?
Mt. San Miguel Community Park fields must be reserved through Tim Farmer at (619) 409-5893. If you have questions regarding field usage at any other park (e.g. baseball, soccer fields) please contact Ted Nelson at (619) 409-5892.

How do I reserve a Recreation Facility?
Please visit the Recreation Department website for Recreation Facilities such as:

• Chula Vista Woman's Club
• Heritage Park Community Center
• Loma Verde Pool
• Norman Park Center
• Otay Recreation Center
• Parkway Pool
• Other Recreation Facilities

How much does it cost to reserve a gazebo or picnic areas?
Please visit the Gazebo & Picnic Area - Pricing Guide page to view a complete listing of facilitiy fees and deposit requirements for each park.

Cancellations

How do I cancel a reservation?
Reservations can only be cancelled online, using the following procedures:

1. The person named on the reservation must submit a Refund Request through the city website.
2. Parks staff will process the cancellation and submit a refund request to Finance Department for processing.
3. Finance Department will arrange for a refund to be applied to the credit card used to make the reservation. Customers should allow at least 30 days for the refund process to be complete.

When can I cancel?
Cancellations can be submitted anytime prior to the event. HOWEVER,

• Cancellations made less than than seven business days in advance will only be refunded the security deposit.
• Cancellations made seven or more business days in advance will receive a full refund less a $5.00 handling fee.

Changes to an Existing Reservation

How can I change the date or location of my event?
Reservation changes are NOT allowed once the reservation payment has been submitted.

A cancellation must be submitted for the incorrect or re-scheduled event, and a new reservation will have to be made in order to reserve a different date/location. NO EXCEPTIONS. The parks website provides pictures and maps of each park facility, and customers are fully responsible for the accuracy of reservation dates and locations. Please allow at least 30 days for the refund process to be complete.

Please note:

• Cancellations made less than than seven business days in advance will only be refunded the security deposit.
• Cancellations made seven or more business days in advance will receive a full refund less a $5.00 handling fee.

Rain Refunds

It's going to rain! How do I get my money back?
Rain cancellations are determined on the day of the event by the City of Chula Vista staff. To request a refund due to rain, please submit a Refund Request ONLY AFTER the date of the event. Please note, customer are free to cancel their reservation anytime prior to the event date, however, if the reservation is cancelled less than seven days before the scheduled date, customers will receive ONLY a refund of their deposit, whether or not it rains.

It rained during my event. I want my money back!
To request a refund due to rain, please submit a Refund Request ONLY AFTER the date of the event.

Air Jumps/Ponies

Can I have an Air Jump or Pony vendor at any park?
No. Not every park allows Air Jumps and/or Pony rides. The following are a list of parks where Air Jumps and/or Pony Rides are not allowed.

Where can I find a list of approved vendors?
For a complete listing of approved Air Jump, Pony and Party Planning vendors, please visit our Authorized Vendors page.

Can I use my own Air Jump equipment?
No. Only air jump equipment belonging to and provided by approved vendors is allowed on City property. Use of privately owned equipment and/or use of an unauthorized vendor is considered a violation of park rules and regulations, and will result in automatic forfeiture of your deposit. Parks staff is authorized to require immediate removal of any unauthorized equipment.

Can I have an Air Jump permit without reserving a gazebo or picnic area?
Most parks require a gazebo or picnic area reservation in order to obtain an air jump permit. There are a few city parks which allow customers to obtain only an air jump permit, with no other reservation required. Those parks are:

• Bonita Long Canyon Park
• Discovery Park
• Eucalyptus Park
• Explorer Park
• Greg Rogers Park
• Los Niños Park
• Marisol Park
• SDG&E Park
• Sunridge Park

Train

The Rohr Park train runs the 2nd full weekend of each month with the exception of September in which it runs on Labor Day weekend. For more information, please contact the Chula Vista Live Steamers at (619) 422-3175.

General Parks FAQS

	Can I make a park reservation online?
	You may do so by visiting our Park Reservations site. Here you will find information about Park Rules & Regulations, Park Features, Interactive Park Maps, and images of Park Highlights.
	Where can I find a list of City parks?
	The Public Works Department has a lot of available information related to City Parks online. By visiting the Parks page, you can find links to an interactive parks map, list of park features, images of park highlights, and park maps for your convenience. You may now also make park reservations online by clicking here.
	Where can I find maps of City parks?
	We now have an interactive map of our City parks, with the addresses and links to PDF versions of maps. For this and more, please visit the Park Locations page.
	Where can I find information about the Adopt-A-Park program?
	Find information as well as a downloadable application for park adoption, at the Adopt-A-Park Program page.
	How do I reserve the Mountain Hawk Amphitheater?
	The Amphitheater is used by the public on a first-come, first-served basis and cannot be reserved at this time. However, for special events or gatherings of 100+ people, please contact the Office of Communications.

Contact Us

Questions? Comments? Concerns?
Additional questions or concerns should be directed to cvparks@chulavistaca.gov.