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Senior & Disabled Service
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  Public Works
       
   

Senior and Disabled Service

The front of every Bus has priority seating for our Senior and Disabled riders. All buses have lift or ramp mechanisms to assist customers in wheelchairs or with other mobility impairments to board. Most of our newer buses are low floor buses, which means that there are no steps to climb to enter the bus. Many buses also have a "kneeling" feature that allows the front of the bus to lower towards the curb, easing the first step into the bus. "Kneeling" buses are designated at the front door. Alternate options:

Senior, Disabled & Medicare Recipient Rider Information

In the South Bay, MTS Access Paratransit offers lift-equipped, curb-to-curb service for persons whose disabilities prevent them from getting to or using regular bus or trolley services. Seniors may request service on a same-day, space-available basis. MTS Access Paratransit also serves the suburban areas of east County and Mid-County. For information or to reserve a ride, please call 1-800-921-9664.

For information regarding Americans with Disabilities Act (ADA) certification, please call toll-free 1-877-232-7433 or access the www.sdcommute.com, Senior & Disabled Page

Using a Wheelchair on the Bus

Download Helpful Instructional Guide

Dial All the Information You Need

  • One call to 233-3004 (TTY/TDD for persons with hearing impairments: 234-5005), the Regional Transit Telephone Information line, will put you in touch with a variety of information, including which bus or trolley to take to get where you’re going, and the frequency of lift service along specific routes. You can also request brochures about transit services, timetables and other information to be mailed to you.
  • Transit Information is a very busy place. So try to call the day before you have to travel to be sure you get the information you need in time.

  • If you know your route and bus or trolley stop, call 24- hour InfoExpress at 685-4900 for schedule and fare information via touch-tone phone.

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