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The City of Chula Vista’s efforts to make its services more accessible and its government more transparent through the use of technology has resulted in a top-ten ranking in the 2013 Digital Cities Survey. Chula Vista ranked sixth nationally in its population category of 125,000 - 249,999, the highest-ranked California city.

The awards are presented annually by the Center for Digital Communities Program, a division of e.Republic and the Digital Communities Program, and is open to all U.S. cities. The survey criteria focused on results achieved by cities via the use of technology in operating efficiencies, realizing strategic objectives, innovative or creative solutions or approaches, effective collaboration and transparency measures, among others.

The Information Technology Services department’s entry this year noted that “the City of Chula Vista is not just brick-and-mortar buildings but is also a thriving digital entity. The city’s Information and Technology Services (ITS) department fosters that digital city by continuously improving; by focusing on the business intelligence needs of city departments; by using a hybrid provisioning mix of cloud-based and in-house services; and by providing nimble technologies that save the city time and money.

Through technology, the city can provide services when, where, and how citizens want or need them: online, via their smartphone, e-mail, or by using a self-service computer. Online, citizens can make e-payments, find e-government services and information, book a class or an appointment, report a pothole or graffiti from a smartphone, watch a city council meeting or a video on mulching, sign up for an energy efficiency evaluation, or report a crime.”

These awards recognize that technology can be an important bridge between citizens and the local government that serves them. For more on the Digital Cities Awards, see

Posted: November 22, 2013

City Of Chula Vista



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