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As you’re driving through your neighborhood, you spot an ugly pothole. Wouldn’t you love to be able to take a picture of it and report it as soon as you see it? Now, in the City of Chula Vista, you can do just that! The new application, called Alert, Connect, Track (ACT) Chula Vista, allows residents to submit requests for non-emergency service via their Smartphones. The phone application is free and works with iPhone and Android devices. (Search for ACT Chula Vista on Google Play Store or iTunes). Issues can also be reported using a widget on the City website (, or on the City Facebook page (ChulaVistaCity). ACT Chula Vista replaces the former reporting system of See Click Fix.

Just a few examples of issues that can be reported using ACT Chula Vista include graffiti, potholes, dead animals, malfunctioning traffic signals, and abandoned vehicles. Requests reported through ACT Chula Vista can provide location, description and photographic information regarding the problem. The service is available in different languages and requests can be submitted anonymously.

ACT Chula Vista allows citizens to not only report the non-emergency issues, but to monitor them as well. Once the issue is documented with ACT Chula Vista, the reporting citizen will receive a notification and tracking number. The request is then automatically forwarded to the appropriate department for review. Once the issue is addressed, the status will be updated and posted on ACT Chula Vista. City staff will monitor ACT Chula Vista during normal business hours.

The system eliminates the same request being submitted multiple times and allows staff to work more efficiently by filtering requests regarding type, status or department assigned. ACT Chula Vista also has a Q&A button that addresses common questions about Chula Vista. ACT Chula Vista is strictly for non-emergency services and any emergency should still be reported to 911. For more information, visit

Posted: July 22, 2014

City Of Chula Vista



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