Frequently Asked Questions

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Animal Care

  • What do I do if I have an animal emergency?

    Please call (619) 476-2476 during open hours.  If your animal emergency is after hours or weekends, please call Police Dispatch at (619) 691-5151.

    If you have been bitten by an animal or your pet bit someone else, if you see an injured animal or if you see an animal; dead, alive or injured – creating a traffic hazard or involved in a situation that is dangerous to human safety. Learn more
  • Where can I learn more about microchips?

    Please visit our Pet Ownership Assistance page for more information.
  • What can I do about a barking dog?

    It is perfectly normal and reasonable for dogs to bark from time to time, just as children make noise when they play outside. However, continual barking for long periods of time (at least 55 straight minutes) needs to be addressed to avoid disturbing the peace of neighbors. If a dog's barking has created neighborhood tension, we always recommend you discuss the problem with your neighbors. If that effort does not solve the problem we ask that you fill out Barking Dog Complaint Form since we don't always experience the barking first hand when we go out to the location.  We rely on formal complaints from neighbors as proof of a barking dog violation in case of a citation or hearing. 

    Please follow the process below:

    • To report a barking issue, please submit the Barking Dog Complaint Form.  This will result in a notification letter to the Dog Owner regarding the complaint.
    • If the problem persists after a minimum 2 week period has elapsed and you would like to continue the process, a second Barking Dog Complaint Form must be received from you and also one from a neighbor at a different address.  A second letter will be sent to the Dog Owner.
    • Thankfully barking issues are usually resolved by these first steps.  If however, the barking has not stopped, we will need to receive one more completed Barking Dog Complaint Form from either you or the other neighbor.  Once it's received, our Animal Control Officers will issue a citation to the Dog Owner.  

    For more detailed information look at the Barking Dog section of the Chula Vista Municipal Code (CVMC 6.24.040 Barking dogs, enforcement procedure and nuisance.)

  • What can I do about feral (wild) cats?

    Animal Control Officers do not handle calls on feral cats. You may rent a humane trap from the Animal Care Facility with a $60 cash deposit, when available. You may only trap cats on your property and turn them into the Animal Care Facility. Your deposit will be refunded upon return of the trap.

  • What should I do if I find a stray dog?

    The City of Chula Vista's Municipal Code states the following:

    6.24.190. Harboring of Strays

    No person shall harbor or keep any lost or stray dog for a longer period than 24 hours. Any person finding a lost or stray dog shall forthwith notify the animal shelter and turn it over to them. (Ord. 3226 § 1, 2012; Ord. 1706 § 2, 1976. Formerly 6.24.140).

    Pet owners will look for their lost animals at their local animal shelter.

  • I lost my dog or cat, what should I do?

    Please visit our Lost & Found page.
  • Does the Animal Care Facility adopt out pets?

    Yes! The Animal Care Facility has many great pets available for adoption. You can view them online at www.petharbor.com or come visit us!

  • Where can I purchase a dog license?

    Dog licenses may be purchased online or at our facility anytime during business hours. Click here for Location/Hours/Contact Information.

  • When should I get my dog licensed?

    All dogs over the age of four months residing in Chula Vista must be licensed. They should be licensed within 30 days after being brought within the City or upon reaching the age of four months. Renewals may be purchased in 1 and 3-year increments. Either use the online system or complete and mail/return a license renewal form– Thank you!

    For more detailed information look at section 6.20.020 of the Chula Vista Municipal Code.

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