OTAY RANCH LIBRARY AWARDED 2017 PASSPORT FACILITY OF THE YEAR
The Otay Ranch Branch of the Chula Vista Public Library has been chosen as the 2017 National Passport Acceptance Facility of the Year by the U.S. Department of State. It was selected from over 7,500 passport acceptance facilities in the nation.
Since its opening in 2015, the Otay Ranch Library Passport Acceptance Facility has built a reputation of being a warm, welcoming environment that assists all members of the public easily through the passport application process. The unique location – near the food court at the Otay Ranch Town Center – allows applicants to enjoy a family friendly location with access to dining, rides for children and retail shopping. A dog park is accessible at the mall as well.
In two years, the Otay Ranch facility has processed over 33,000 passport applications and 16,000 passport photos. Passport agents at the facility offer 30 hours of service weekly including evening and weekend hours. Several library programs have been created to promote world travel including the Little Passports story time where children and their family are able to explore cultures throughout the world.
Known as a welcoming and “hassle-free” environment, applicants have praised the passport agents at the facility as being knowledgeable and responsive. This contributed to the U.S. Department of State recognizing the Otay Ranch facility as one that goes above and beyond to educate customers applying for passports through the library’s website, offering convenient hours, photos, walk-in service and weekend passport fairs.
The Otay Ranch Branch Library, located at 2015 Birch Road, #409, in Chula Vista, is open Monday, Friday, and Saturday from 11 a.m. to 4 p.m., Tuesday, Wednesday, and Thursday from 1 to 6 p.m. Call (619) 397-5740 for more information.