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Accessibility for the Blind and Low Vision

The City of Chula Vista has partnered with the Third Avenue Village Association to provide free access to Aira, an augmented reality service that connects blind and low-vision people to highly trained, remotely located agents.

Using a smartphone app and camera, users connect with live, sighted agents who provide on-demand visual descriptions and guidance. Agents use real-time video and audio as well as maps and other online information to help users interact with their surroundings.

This one-year pilot program started on May 1st and is free to Aira users within the Third Avenue Village district. The City of Chula Vista is the first business district in California to offer this program.

To utilize this program, download the free Aira app from the Google Play or Apple Store, enter your mobile number, tap “Get started”, and then tap “Call Aira” to initiate the call. The call is then connected to an Aira agent who can provide visual guidance utilizing the smartphone’s camera.

Outside of the free access zone, users pay a by-the-minute fee to use the Aira service. Within the free access zone, the cost of service is subsidized by the City and the Third Avenue Village Association.nd provide feedback.

Included locations:

·         Businesses, streets, sidewalks and bus stops in the Third Avenue Village

·         Chula Vista Civic Center Branch Library

·         Chula Vista Police Department Headquarters

·         Norman Park Senior Center


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