We apologize that sewer billing has been delayed for accounts in the Sweetwater Authority service area. There are several factors that led to the delay of sewer bills. Sewer bills are developed using data from water providers. In preparing the calculation to determine sewer rates in 2017, staff identified an issue following the transfer of usage calculation data. The technical issue has been corrected, but it was a time-consuming process that resulted in delays of sewer billing.
Residential Sewer Customers
The City is working with customers to get residential billing back on track. We are current with most residential accounts and expect to be fully caught up by the end of the year. Customers may request payment plans if needed and will not be charged late fees or penalties while the sewer billing schedule is brought current.
Commercial Sewer Customers
In an effort to get commercial billing back on track, all commercial customers will be billed on a monthly basis until accounts are current. If you are a new customer and have questions regarding the timing of your first bill, you may contact us by calling the Sewer Billing Division at (619) 691-5117 or sending an email to firstname.lastname@example.org.
In order to improve customer service and be responsive to our residents, we have hired additional staff to respond to customer inquiries in a timely manner, extended front counter hours to 9 a.m. to 5 p.m. daily (including Fridays), and established this web page to provide updated information.
Customer Service Hours
276 Fourth Ave.
Beginning October 4, 2019, the Finance department hours will be:
Open Monday through Thursday
9 a.m. to 5 p.m.
9 a.m. to noon
Contact: (619) 691-5117 or email@example.com