City of Chula Vista
Home MenuThis policy outlines how the City of Chula Vista ("City") collects, uses, shares, and protects your personal data. Personal data includes any information related to an identified or identifiable person, such as your name, address, phone number, email address, and Internet Protocol (IP) address. Unless otherwise specified, this statement applies to chulavistaca.gov and any domain extensions and hosted applications (collectively referred to as the "Website.
The City processes your personal data transparently and lawfully. Any personal data you provide when using this Website or our products and services will be used solely in accordance with this Privacy policy. The City complies with the California Public Records Act and the City of Chula Vista Privacy Protection and Technology Transparency Policy. In case of any conflict between the terms in this privacy statement and the Privacy Protection and Technology Transparency Policy, the latter shall govern. To learn more about the Privacy Protection and Technology Transparency Policy, please visit https://www.chulavistaca.gov/businesses/smart-city/projects/privacyprotection.
- Compliance and Agreement
The City of Chula Vista reserves the right, at its sole discretion, to modify, add, or remove any part of this Privacy Policy. Any changes will be posted on this page, and it is your responsibility to review the policy regularly. Continued use of the Website after changes are posted constitutes your acceptance of the modifications.
- Cookie and Tracking Technologies
The Website uses cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and gather demographic information about the City’s Websites user base and visitors. Users can control the use of cookies at the individual browser level, but disabling cookies may limit the certain features or functions of the Website.
- Google Analytics
The City Website uses Google Analytics, a web analytics tool, to collect information about how visitors use this Website. The City uses data collected from Website visits, including page frequency and website referral information, to improve the user experience and enhance the functionality of its Website. Google Analytics collects only the IP address assigned to users at the time of their visit, without any personally identifiable information.
The City does not combine the data collected by Google Analytics with any personal data. While Google Analytics stores a permanent cookie on users' browsers to identify them as unique visitors for subsequent visits, this cookie is solely for the use of Google and cannot be decoded by anyone else.
The use and sharing of information collected by Google Analytics is governed by Google's Terms of Use (as amended for government websites) and the Google Privacy Policy. If users prefer to prevent Google Analytics from tracking their visits to the City's website, they can disable cookies on their browser.
- Data Subject Rights
The City acknowledges that you have the right to access, correct or request deletion of your account. An individual who seeks access to, or who seeks to correct, amend, or delete inaccurate data should direct their query to the City’s Information Technology Services Department at webmaster@chulavistaca.gov.Note that, under certain circumstances, the City may be required by law to retain your personal information or may need to retain your personal information in order to continue providing a service.
- Information Collected
The Website collects data to create and manage your account and facilitate interactions for services, hiring, and employment purposes. This includes addressing your questions or inquiries, fulfilling requests for information, and sending updates, newsletters, event details, invoices, receipts, payment confirmations, and technical notices, as well as providing relevant information about its services.Additionally, the City collects data to offer support services, verify your identity, conduct research, respond to legal requests, prevent fraud, and maintain security. The City and its service providers use various technologies to gather information about your device and how you use its Systems or services. While most web browsers can be set to accept or reject some or all of these technologies, you may need to take extra steps to disable or control others.
If you visit our Website to browse, read, or download information, your web browser automatically sends us (and we may retain) network information such as IP address, browser type and version, device type, operating system version, geographic location, pages viewed, and interactions with our services. This may also include metadata and user behavioral metrics about your use of our services and emails, as well as issues you encounter requiring support or assistance.
When you engage with City services, the City collects various types of information to provide you with efficient services and comply with legal obligations. The information collected may include:
5.1. Information and Personal Identifiers: This may encompass your name, address, phone number, email address, employer name, job title, or other similar identifiers. Additionally, it includes information you permit the City to see when interacting with the City, including through social media channels, or comments and opinions you provide to the City, such as when you complete an online form, registration, or a subscription.
5.2. Service Information: This information includes details regarding service and information related to your usage of our services to enhance the user experience and tailor the City’s offerings to your needs.
5.3. Financial Information: Your payment information, including credit card data, provided to the City or payment processor when purchasing services is securely processed and encrypted in compliance with industry standards.
- Other Information Collected
If you choose to provide personal information when using the City’s online forms, the City will collect and retain the following information:6.1. Information and Personal Identifiers: This may encompass your name, address, phone number, email address, receipts or payment confirmation, and any information you provide.
6.2. Forms and Survey Information: If you voluntarily participate in optional surveys and/or forms used for research purposes, the City will collect the information provided in the completed survey to improve our services. The City will use this information to fulfill your request and may use it to provide you with additional information in the future. The information provided will not be shared with third parties unless:
6.3. You request information, services, or assistance from the City, and the City determines that sharing your information with a third party is necessary to fulfill your request. In this case, the City will only share your information with third parties that it believes is appropriate and relevant to your request.
- Security
The City advises that electronic communication, including email and online forms, may not be secure against interception. As such, it is recommended that sensitive data, such as Social Security numbers, bank account numbers, and credit card numbers, not be sent via email or online form.The City complies with all law enforcement requests, court orders, and public records requests. We are committed to upholding legal obligations and ensuring transparency in our operations.
- Public Records Request
Any personal information provided to the City or collected through this Website may be retained in accordance with applicable laws and regulations. Furthermore, under the California Public Records Act (CPRA), such information may be subject to public disclosure unless otherwise exempted by law.
- SeeClickFix Disclaimer
The ACT Chula Vista app and website are powered by SeeClickFix, an online and mobile service request platform developed by CivicPlus. SeeClickFix can be accessed via the web on desktop or laptop computers, or through the ACT Chula Vista mobile app on phones and tablets.
SeeClickFix is a public platform. Information submitted through this system, including request details, will be visible to the public. Your display name will also be visible unless you choose to submit your request anonymously. Your email address will never be displayed publicly.